{"id":310,"date":"2025-05-27T09:08:43","date_gmt":"2025-05-27T09:08:43","guid":{"rendered":"https:\/\/juana-viajes.com\/?page_id=310"},"modified":"2025-08-15T07:01:03","modified_gmt":"2025-08-15T07:01:03","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/juana-viajes.com\/index.php\/remboursements_retours\/","title":{"rendered":"Retours et remboursements"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"310\" class=\"elementor elementor-310\">\n\t\t\t\t<div class=\"elementor-element elementor-element-612df037 e-flex e-con-boxed e-con e-parent\" data-id=\"612df037\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76f30b21 elementor-widget elementor-widget-text-editor\" data-id=\"76f30b21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 data-start=\"249\" data-end=\"310\"><strong data-start=\"253\" data-end=\"310\">Politique de retours et remboursements Juana Viajes<\/strong><\/h2>\n<p class=\"wp-block-paragraph\" data-start=\"312\" data-end=\"520\">Chez <strong data-start=\"317\" data-end=\"333\">Juana Viajes<\/strong>, votre satisfaction est notre priorit\u00e9. Si un article ne vous convient pas, vous disposez d\u2019un d\u00e9lai de <strong data-start=\"438\" data-end=\"450\">30 jours<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour effectuer un retour.<\/p>\n<h3 data-start=\"527\" data-end=\"551\">Conditions de retour<\/h3>\n<p data-start=\"553\" data-end=\"633\">Pour qu\u2019un retour soit accept\u00e9, les conditions suivantes doivent \u00eatre remplies :<\/p>\n<ul data-start=\"635\" data-end=\"912\">\n<li data-start=\"635\" data-end=\"709\">\n<p data-start=\"637\" data-end=\"709\">L\u2019article doit \u00eatre <strong data-start=\"657\" data-end=\"670\">non port\u00e9<\/strong>, <strong data-start=\"672\" data-end=\"684\">non lav\u00e9<\/strong> et en <strong data-start=\"691\" data-end=\"707\">parfait \u00e9tat<\/strong><\/p>\n<\/li>\n<li data-start=\"710\" data-end=\"767\">\n<p data-start=\"712\" data-end=\"767\">Il doit comporter <strong data-start=\"730\" data-end=\"765\">toutes les \u00e9tiquettes d\u2019origine<\/strong><\/p>\n<\/li>\n<li data-start=\"768\" data-end=\"826\">\n<p data-start=\"770\" data-end=\"826\">Il doit \u00eatre retourn\u00e9 dans son <strong data-start=\"801\" data-end=\"824\">emballage d\u2019origine<\/strong><\/p>\n<\/li>\n<li data-start=\"827\" data-end=\"912\">\n<p data-start=\"829\" data-end=\"912\">Vous devez fournir une <strong data-start=\"852\" data-end=\"870\">preuve d\u2019achat<\/strong> (facture, confirmation de commande, etc.)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"914\" data-end=\"1021\">\u26a0\ufe0f <strong data-start=\"917\" data-end=\"997\">Les articles sold\u00e9s ou en promotion ne sont ni remboursables ni \u00e9changeables<\/strong>, sauf en cas de d\u00e9faut.<\/p>\n<h3 data-start=\"1028\" data-end=\"1051\">Proc\u00e9dure de retour<\/h3>\n<ol data-start=\"1053\" data-end=\"1310\">\n<li data-start=\"1053\" data-end=\"1227\">\n<p data-start=\"1056\" data-end=\"1127\"><strong data-start=\"1056\" data-end=\"1082\">Envoyez-nous un e-mail<\/strong> \u00e0 <strong data-start=\"1085\" data-end=\"1112\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1087\" data-end=\"1110\">juana.voyages@gmail.com<\/a><\/strong> en pr\u00e9cisant :<\/p>\n<ul data-start=\"1131\" data-end=\"1227\">\n<li data-start=\"1131\" data-end=\"1142\">\n<p data-start=\"1133\" data-end=\"1142\">Votre nom<\/p>\n<\/li>\n<li data-start=\"1146\" data-end=\"1169\">\n<p data-start=\"1148\" data-end=\"1169\">Le num\u00e9ro de commande<\/p>\n<\/li>\n<li data-start=\"1173\" data-end=\"1203\">\n<p data-start=\"1175\" data-end=\"1203\">Le(s) article(s) concern\u00e9(s)<\/p>\n<\/li>\n<li data-start=\"1207\" data-end=\"1227\">\n<p data-start=\"1209\" data-end=\"1227\">Le motif du retour<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1229\" data-end=\"1310\">\n<p data-start=\"1232\" data-end=\"1310\">Nous vous indiquerons l\u2019<strong data-start=\"1256\" data-end=\"1277\">adresse de retour<\/strong> ainsi que les prochaines \u00e9tapes.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1312\" data-end=\"1392\"><strong data-start=\"1312\" data-end=\"1392\">Veuillez ne pas renvoyer les articles avant d\u2019avoir re\u00e7u notre confirmation.<\/strong><\/p>\n<h3 data-start=\"1399\" data-end=\"1417\">Remboursements<\/h3>\n<p data-start=\"1419\" data-end=\"1551\">D\u00e8s r\u00e9ception et v\u00e9rification de votre retour, vous serez inform\u00e9(e) par e-mail de l\u2019approbation ou du refus de votre remboursement.<\/p>\n<ul data-start=\"1553\" data-end=\"1877\">\n<li data-start=\"1553\" data-end=\"1691\">\n<p data-start=\"1555\" data-end=\"1691\">Si le retour est approuv\u00e9, le <strong data-start=\"1585\" data-end=\"1651\">remboursement sera effectu\u00e9 sur votre mode de paiement initial<\/strong> dans un d\u00e9lai de quelques jours ouvr\u00e9s.<\/p>\n<\/li>\n<li data-start=\"1692\" data-end=\"1753\">\n<p data-start=\"1694\" data-end=\"1753\">Les <strong data-start=\"1698\" data-end=\"1729\">frais de livraison initiaux<\/strong> ne sont pas rembours\u00e9s.<\/p>\n<\/li>\n<li data-start=\"1754\" data-end=\"1877\">\n<p data-start=\"1756\" data-end=\"1877\">Les <strong data-start=\"1760\" data-end=\"1806\">frais de retour sont \u00e0 la charge du client<\/strong>, sauf en cas d&rsquo;erreur de notre part (article d\u00e9fectueux ou incorrect).<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1884\" data-end=\"1912\">Remboursements en retard<\/h3>\n<p data-start=\"1914\" data-end=\"1959\">Si vous n\u2019avez pas re\u00e7u votre remboursement :<\/p>\n<ol data-start=\"1961\" data-end=\"2074\">\n<li data-start=\"1961\" data-end=\"2007\">\n<p data-start=\"1964\" data-end=\"2007\">V\u00e9rifiez \u00e0 nouveau votre compte bancaire.<\/p>\n<\/li>\n<li data-start=\"2008\" data-end=\"2047\">\n<p data-start=\"2011\" data-end=\"2047\">Contactez votre \u00e9metteur de carte.<\/p>\n<\/li>\n<li data-start=\"2048\" data-end=\"2074\">\n<p data-start=\"2051\" data-end=\"2074\">Contactez votre banque.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"2076\" data-end=\"2183\">Si apr\u00e8s ces \u00e9tapes le remboursement n\u2019a toujours pas \u00e9t\u00e9 re\u00e7u, \u00e9crivez-nous \u00e0 <strong data-start=\"2155\" data-end=\"2182\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2157\" data-end=\"2180\">juana.voyages@gmail.com<\/a><\/strong>.<\/p>\n<h3 data-start=\"2190\" data-end=\"2202\">\u00c9changes<\/h3>\n<p data-start=\"2204\" data-end=\"2301\">Les \u00e9changes sont possibles <strong data-start=\"2232\" data-end=\"2300\">uniquement pour les articles d\u00e9fectueux ou ab\u00eem\u00e9s \u00e0 la r\u00e9ception<\/strong>.<\/p>\n<p data-start=\"2303\" data-end=\"2483\">Dans ce cas, veuillez nous \u00e9crire \u00e0 <strong data-start=\"2339\" data-end=\"2366\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2341\" data-end=\"2364\">juana.voyages@gmail.com<\/a><\/strong> en envoyant une photo du produit concern\u00e9. Nous vous proposerons une solution appropri\u00e9e (\u00e9change ou remboursement).<\/p>\n<h3 data-start=\"2490\" data-end=\"2501\">Cadeaux<\/h3>\n<p data-start=\"2503\" data-end=\"2638\">Si l\u2019article vous a \u00e9t\u00e9 offert et envoy\u00e9 directement, un <strong data-start=\"2560\" data-end=\"2594\">avoir du montant correspondant<\/strong> pourra \u00eatre \u00e9mis une fois le retour valid\u00e9.<\/p>\n<p data-start=\"2640\" data-end=\"2779\">Si la commande a \u00e9t\u00e9 pass\u00e9e par une autre personne (non identifi\u00e9e comme un cadeau), le remboursement sera effectu\u00e9 \u00e0 l\u2019acheteur d\u2019origine.<\/p>\n<h3 data-start=\"2786\" data-end=\"2811\">Besoin d\u2019assistance ?<\/h3>\n<p data-start=\"2813\" data-end=\"2974\">\ud83d\udce7 Contactez-nous \u00e0 <strong data-start=\"2833\" data-end=\"2860\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2835\" data-end=\"2858\">juana.voyages@gmail.com<\/a><\/strong> pour toute question concernant un retour, un remboursement ou un \u00e9change.<br data-start=\"2934\" data-end=\"2937\" \/>Nous sommes l\u00e0 pour vous accompagner.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de retours et remboursements Juana Viajes Chez Juana Viajes, votre satisfaction est notre priorit\u00e9. Si un article ne vous convient pas, vous disposez d\u2019un d\u00e9lai de 30 jours \u00e0 compter de la r\u00e9ception de votre commande pour effectuer un retour. Conditions de retour Pour qu\u2019un retour soit accept\u00e9, les conditions suivantes doivent \u00eatre remplies [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-310","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/juana-viajes.com\/index.php\/wp-json\/wp\/v2\/pages\/310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/juana-viajes.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/juana-viajes.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/juana-viajes.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/juana-viajes.com\/index.php\/wp-json\/wp\/v2\/comments?post=310"}],"version-history":[{"count":14,"href":"https:\/\/juana-viajes.com\/index.php\/wp-json\/wp\/v2\/pages\/310\/revisions"}],"predecessor-version":[{"id":846,"href":"https:\/\/juana-viajes.com\/index.php\/wp-json\/wp\/v2\/pages\/310\/revisions\/846"}],"wp:attachment":[{"href":"https:\/\/juana-viajes.com\/index.php\/wp-json\/wp\/v2\/media?parent=310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}